Returns & Refunds

Every piece is made by hand in my studio, so I want you to be happy with it when it arrives. Here is how it works.

Delivery

I deliver to UK addresses only, and postage is already included in the price. I dispatch within 3-5 working days. Each piece is wrapped carefully and packed to travel safely.

Changing your mind

You can cancel your order free of charge any time before it’s dispatched; just email me. Once it’s on its way, you still have 14 days from the day your order arrives to return it, for any reason. Just email me at sarah@fabulousglassygirl.co.uk within that time and tell me which piece you'd like to return. Then post it back to me within 14 days of telling me.

  • Please pack it well, because it's your responsibility until it reaches me. I suggest a tracked service.

  • You pay the postage to send it back.

  • Once it reaches me and I've checked it, I'll refund the price you paid, including the original delivery, within 14 days. The refund goes back to the payment method you used.

If something arrives broken or damaged

As every piece is one of a kind, I can’t offer exchanges or replacements.

Glass can have a hard journey. If your piece arrives broken or damaged, please email me as soon as you can, ideally within 48 hours of delivery, with a couple of clear photos of the piece and the packaging. I’ll refund you in full, or repair it if that’s possible and you’d prefer, and you don’t need to pay anything to return it. If your parcel is lost in the post, I’ll refund you in full.

If something is faulty

If a piece is faulty or not as described, tell me within 30 days of delivery and I’ll refund you in full or, if you’d rather and it’s possible, repair it. Handmade glass has natural variations in colour, texture and tiny bubbles, which are part of its character and not faults. Photos show each piece as closely as I can, but colours can look different on different screens and in different light.

Your legal rights

Nothing on this page affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Contact

sarah@fabulousglassygirl.co.uk - I reply within 3 days.
My Etsy shop follows this same policy, and you can message me on Etsy too.